Terms & Conditions – Rapid Print Pro Limited

These Terms and Conditions (“Terms”) govern all use of this website and all orders placed with Rapid Print Pro Limited (“Rapid”). By using our site or placing an order, you agree to these Terms.

1. Payments

Account Customers

  • Invoices are payable within 30 days of the invoice date (unless otherwise agreed in writing).

Non-Account Customers

  • Orders must be paid in full before 2:00pm on the day of dispatch.

Discounts

  • Discounts are conditional on payment being made by the due date. If late, the discount will be revoked.

VAT

  • Some printed products are subject to VAT depending on the content.

  • If VAT becomes payable after your order has been paid, you remain liable to settle it before delivery.

2. Overdue Accounts

  • No goods will be dispatched if an account is unpaid 14 days after the due date.

  • Interest may be charged at 5% above Barclays Bank base rate until full payment is received.

  • Legal or collection costs incurred in recovering overdue sums will be charged to you.

3. Ownership & Risk

  • Risk passes to you once goods are delivered.

  • All goods remain Rapid’s property until full payment is received.

  • If payment is not made, Rapid may repossess goods and enter your premises to do so.

4. Products & Pricing

  • Product details and specifications may change without notice.

  • Quotes are valid for 14 days from issue.

  • All prices are subject to VAT where applicable.

5. Delivery

  • Delivery dates are estimates — Rapid cannot be held liable for delays.

  • Delivery charges apply at the rate on the date of dispatch.

  • International deliveries may be delayed by customs clearance or local restrictions.

  • You are responsible for any import/export duties or customs charges.

6. Quantity Tolerance

  • Orders may be over- or under-supplied by up to ±5%. You will be billed for the actual quantity supplied.

7. Claims & Returns

  • Claims for shortages, damages or defects must be made in writing within 5 working days of delivery.

  • Claims for non-delivery must be made within 4 days of invoice.

  • Goods must be checked upon delivery and signed accordingly.

  • Defective goods must be returned in full before a reprint, replacement or refund is agreed.

8. Refunds & Cancellations

  • The default remedy for defective work is reprint, not refund.

  • Refunds (where agreed) take 3–4 working days to process.

  • Cancellations must be in writing. Costs incurred up to cancellation remain chargeable.

9. Artwork & Proofs

  • All artwork, designs and intellectual property created by Rapid remain our property unless otherwise agreed.

  • Standard printing is in CMYK unless specified (extra costs may apply).

  • Proofs are not supplied as standard and must be requested in writing at order stage.

  • Once proofs are approved, responsibility for errors passes to the customer.

  • Printing will not commence until written proof approval has been received.

10. Website Use

Electronic Communication

  • By using our website, you consent to receiving communications from us electronically.

Intellectual Property

  • All website content, data, and resources are owned by Rapid or our licensors. You may not reproduce or distribute them without prior written permission.

Third-Party Links

  • We are not responsible for the content, accuracy, or practices of third-party websites linked from ours.

Responsible Use

  • You agree not to use our website for unlawful or malicious purposes, or to engage in any activity that damages or interferes with its availability or security.

11. Liability

  • Rapid’s liability is limited to the contract value of the goods supplied.

  • We are not responsible for indirect or financial losses (e.g. lost profits, missed deadlines).

  • Nothing in these Terms affects your statutory consumer rights.

12. Privacy

  • To use our website or services you may need to provide personal information. You agree that it will be accurate and up to date.

  • Please see our Privacy & Cookie Policy for full details.

13. Force Majeure

Rapid is not liable for any delay or failure caused by circumstances beyond our reasonable control (e.g. strikes, extreme weather, supply chain issues, customs delays).

14. General

  • These Terms are governed by English law and disputes are subject to the jurisdiction of the English courts.

  • Complaints must be made within 48 hours of delivery. Complaints raised later will not be accepted.

  • Rapid may update these Terms at any time. Continued use of our website or services constitutes acceptance of the updated Terms.